Refund and Returns Policy

Refund and Return Policy

Effective Date: 10/12/2024

At Fastalux Furniture, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we’re here to help. Please review our refund and return policy outlined below.

1. Eligibility for Returns

  • Items can be returned within 30 days of receipt.
  • To be eligible for a return, the item must:
    • Be in its original condition, unused, and unassembled.
    • Include all original packaging, parts, and accessories.
    • Have a valid proof of purchase (receipt or order confirmation email).

Non-Returnable Items:

  • Custom-made or personalized furniture.
  • Clearance or final sale items.
  • Products damaged due to misuse, improper assembly, or normal wear and tear.

2. How to Initiate a Return

To start a return, please contact our customer service team via:

We will provide you with detailed instructions and a return authorization number (RAN). Items returned without a valid RAN may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to:
    • A defective item.
    • An incorrect item received.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost during transit.

4. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 10 business days. Please note that processing times may vary depending on your financial institution.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of receiving the product.
  • Provide clear photos of the damage or defect, along with your order details.
  • We will arrange for a replacement, repair, or refund at no additional cost to you.

7. Cancellations

  • Orders may be canceled for a full refund if the request is made within 24 hours of placing the order.
  • After 24 hours, cancellations may incur a processing fee, especially for items already in production or shipped.

8. Contact Us

For any questions or assistance regarding our refund and return policy, please reach out to us:

Fastalux Furniture
Email: mailto: contact@fastalux.com
Phone: tel:254799522993
Address: Honocresent 4624

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